FAQ's
It depends on where you are. Please allow 5-7 business days to process all orders. Once processed and paid orders ship the next business day. Overseas deliveries can take anywhere from 7-16 days. Tracking details are located on your invoice in the notes section. If you want your package insured please let us know and additional cost will be your responsibility. Our shipping starts at Eight dollars and is calculated by the weight and size of your package. Rates vary depending on your location.
There are No refunds . Store credit will be applied if it meets our policy guidelines. If there are any concerns with your package upon receipt , please contact us within 24 hours after receiving package and email picture of the item to seli20collection@gmail.com
Once an item is considered eligible for store credit or return - the following apply:
- Clothing items must be unworn, unwashed and in original condition with tags to be accepted for a return.
- Items must be postmarked within 7 days for a full credit.
- NO RETURNS POSTMARKED AFTER THE 7TH DAY FROM DELIVERY DATE WILL BE ACCEPTED.
- ALL beauty care products ,wigs, intimates, bodysuits, and sale items are FINAL SALE.
- You may exchange clothing items within 7 days from the delivery date. This excludes sale items. You are responsible for any shipping fees.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.